Warranty and Return Policy
You must have a printed "Urban Garden" Receipt for any Warranty or Return Claim
Please remember that plants are living things and they need to be cared for as such. Newly planted plants cannot be left to fend for their own for the first few years after being installed in your Colorado landscape. Success with your new plant is directly related to the amount of care it is given. Plants die in stages and often if noticed can be saved.
Please call us with any questions you may have about your plants health and care.
Urban Garden guarantees plants as follows:
THE WARRANTY: Urban Garden covers the loss of #5 size or larger container stock & all B&B (balled & burlap) nursery plant product(s) at a rate of 50% of the purchase price per plant (one for one) until June 1 of the following year, unless otherwise stated. Each product’s credit covered under warranty must be applied to one product and must be used within 7 days after issue. Upon receiving the nursery stock, the customer accepts this warranty and all other offers are void unless stated and signed on this invoice at the time of purchase. This warranty does not cover any services or seasonal products.
TERMS OF PURCHASE: ALL PURCHASES AND TRANSACTIONS ARE FINAL. NO RETURNS ARE ALLOWED FOR ANY REASON. Upon receipt of said material, you are acknowledging that the plant material is as ordered, matches this invoice, and is in good condition. You are also taking responsibility for the plant material and its care from that point forward. If you have not received the plant material your monies paid to Urban Garden can be used as a credit within the nursery, but no refunds will be given.
TERMS OF PAYMENT: All accounts are due on receipt, unless credit approval has been established. We charge $25 for returned checks. This is a contract and by signing you agree to pay all fees according to this contract.
TERMS OF SERVICE: Urban Garden does not warranty any services. While we take every possible measure to ensure your plant(s) will be installed with the highest level of accuracy and care, but we cannot be held responsible for the viability of your plant(s) due to many factors such as, but not limited to, weather, care, acts of God, accidents, and/or pests/animals. We cannot be held responsible for any damage to items such as, but not limited to, electrical, water, sewer, irrigation, drainage, stone, sod, edging, or any of the customer’s property that is not mentioned by the customer in the installation questionnaire and marked as such on-site by the customer or by the “811” locating services.
Ceramic Outdoor Pottery can be exchanged for pottery of equal or higher value within 14 days of purchase. No Refunds are given only exchanges OR STORE CREDIT.
All other dry-goods can be returned FOR STORE CREDIT OR ORIGINAL FORM OF PAYMENT if unopened and unused within 14 days of purchase.
ALL CONCRETE and METAL ART IS FINAL SALE NO EXCEPTIONS
EXCLUSIONS FROM ALL WARRANTY:
-PLANTS FOR WHICH YOU DO NOT HAVE A PRINTED "URBAN GARDEN" RECEIPT
-SEEDS, BULBS, AND DORMANT PLANTS
-ANY PLANT PURCHASED AT CLEARANCE, OR SALE PRICE.
-ANY PLANT PURCHASED WITH A WARRANTY MERCHANDISE CREDIT.
-PERENNIALS, SOD, ANNUALS, VEGETABLES, HOUSEPLANTS, LIVE CHRISTMAS TREES,AND PLANTS PLANTED IN CONTAINERS SUCH AS WINDOW BOXES, PLANTERS, RAISED BEDS, ETC.
-PLANTS DAMAGED BY CONDITIONS BEYOND OUR CONTROL SUCH AS INSUFFICIENT CARE, EXTREME WEATHER, INSECTS, DISEASE, OR ANIMALS
-PLANTS THAT HAVE SUFFERED IN APPEARANCE BUT ARE CAPABLE OF RECOVERING WITH PROPER CARE
-PLANTS THAT DO NOT HAVE PROPER IRRIGATION RUNNING TO THEM